Publication
Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review
This article explores crisis communication research clusters in the literature, examining overlaps and intersections among diverse fields. It investigates the extent of awareness and engagement between these communities, addressing shared interests and fostering a comprehensive understanding of crisis communication across disciplines.
- Author
- Sanneke Kuipers, Sara Perlstein, Jeroen Wolbers, Wouter Jong
- Date
- 20 November 2023
- Links
- Read the full article here
Effective communication remains pivotal in crisis management research, particularly in recent years, spanning various disciplines. Like the broader field of crisis and disaster research, contemporary efforts draw from diverse disciplinary origins. With these different fields taking an interest in crisis communication, the authors focus on where the interests of the fields overlap. Furthermore, this article examines to what extent the different communities are aware of each other's work.
The article concludes that research is greatly influenced by trends and emerging developments, particularly in social media use during crises. Studies point out that the use of social media and similar tools by the public often outpaces the government's usage and message content, with limited two-way communication. The authors expect a surge in studies focusing on the role of artificial intelligence and its application in crisis communication, along with efforts to debunk disinformation and rumors. Additionally, new studies will continue to address evolving trends.