Publication

Is impartiality enough? Government impartiality and citizens' perceptions of public service quality

Government impartiality is considered a core feature of quality of government, and one that leads to favorable macro‐level outcomes. We have limited knowledge, however, of how impartiality affects citizens' perceptions of public service quality. In particular, we do not know how the impacts of impartiality differ across citizens from different socioeconomic backgrounds. The results of multilevel analysis show that impartiality alone does not lead to an increase in perceived public service quality.

Author: Kohei Suzuki, Mehmet Akif Demircioglu
Date: 30 July 2020
Links: Is impartiality enough? Government impartiality and citizens' perceptions of public service quality